FAQ

Can I order a postal box for collection?


Unfortunately no, postal boxes are only for postal orders and are not available for LS1-LS8 delivery or collection.




Can I collect if I live outside of LS1-LS8?


Yes anyone can collect! Just order before 5pm and coose collection at checkout. Your cookies will be ready the same day between 5pm and 8pm and you will receive an email when they are ready to pick up.




Do your cookies contain soya?


Unfortunately some of our cookies contain soya. All cookies are made in our kitchen at home and due to the nature of allergens, we cannot guarantee that the other cookie flavours are soya free.




How long do your cookies stay fresh for?


Our cookies are still perfect after 5 days, we recommend keeping them sealed in an airtight container and heating them up for the best results.




Do you know the macros and calories for your cookies?


We unfortunately don't have this information, but it is something we hope to have in the future.




Why does it always say your cookies are out of stock?


Cookies are restocked at 9am Saturday to Tuesday and please order before 5pm for LS1-LS8 same day delivery. Postal boxes are released Fridays throughout December at 9am.




Can I order a postal box for a specific day?


Currently postal boxes are only dispatched on Mondays and will be delivered Tuesday-Thursday. We currently don't post boxes over the weekend to save them getting delayed.




Can I order cookies for delivery in Leeds for a specific date?


Yes! We offer delivery to LS1-LS8 postcodes on Saturdays, Sundays, Mondays and Tuesdays. Just send us an email or instagram DM to arrange what cookies you would like on what day.




My postal order hasn't arrived, what can I do?


Hermes next day delivery is usually 1-2 days, however due to coronavirus this can be longer at the moment. If 3 working days have passed since the dispatch date, and your cookies still haven't arrived, please send us an email or Instagram DM so we can help.




I don't live in Leeds, can I still try your cookies?


Yes! We now ship CHUNK all over the UK with our postal boxes! Just head to postal orders, choose your box size, cookie flavours and choose UK Next Day delivery at checkout. Boxes are dispatched every Monday.




Where is your store?


We currently just bake from our home in Leeds, that's why you can't find CHUNK's address on the web. We're working on it though and hope to have a premises soon!




When can I order a postal box?


For December, postal boxes are released Fridays at 9am and are shipped the following Tuesday




Do you deliver to Northern Ireland?


Yes! Boxes of 4 are available for delivery to Northern Ireland and are dispatched every Monday with Royal Mail Tracked 24




Do you have gluten free cookies?


Unfortunately not yet but we are working on it!




Do you dispatch over bank holidays?


Unfortunately we don't as our courier does not operate on bank holidays. All boxes will be dispatched on the Tuesday of that week instead.




Can I cancel my order?


We can cancel your order up until it has been baked. Once it has been baked we cannot offer refunds so please get in contact as soon as possible either by instagram @_chunkcookies_ or email chunkcookies.leeds@gmail.com




Can I change/amend my order?


We unfortunately cannot make any changes to your order once it has been placed. Please thoroughly check all of your details and the delivery address before ordering.





Yoga at Home

If you can't find the answer to your question here, feel free to email us at chunkcookies.leeds@gmail.com or send us a DM @_chunkcookies_